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CANCELLATION POLICY
If you need to cancel, please call 1-800-310-9900

TICKETS & CONFIRMATION - Please print out your order as your ticket confirmation. Academy Bus operates a ticketless system. No hard copy ticket will be issued. If booked online, immediately after successful check out, you can print your order confirmation or choose to have it e-mailed to you. Academy Bus sells refundable and non-refundable tickets

Academy Bus sells refundable and non-refundable tickets
NONREFUNDABLE TICKETS - NO REFUND WILL BE GRANTED.
Please check the selected schedule information carefully before check out, ticket purchases are final and are not refundable and non-transferable. Duplicate transactions are also not refundable because duplicate transactions block other customers from purchasing tickets. There will be no refund or reschedule for any unused or partly used services.
REFUNDABLE TICKETS
Academy Bus offers its guests the option to purchase a refundable ticket at an additional cost. Due to Federal security, tickets must be cancelled 48 hours prior to departure date. Tickets will be refunded at 100% of the purchase price.
CONDITION OF USE
(1) Transportation is valid only for the date and time stated on order confirmation.
(2) If booked online, customer must bring a valid ID and a printout of the order confirmation at time of boarding.
(3) Passenger’s name or names on valid ID must match passenger’s name or names on manifest.
(4) **Passenger must arrive 30 minutes prior to departure time.
SCHEDULES
Every effort will be made to operate according to published schedules. Circumstances sometimes develop beyond our control, such as weather or traffic delays and accordingly bus companies cannot hold itself responsible for errors in timetables, inconveniences or damage resulting from delayed buses. Connections cannot be guaranteed and schedules are subject to change.
BUS CANCELLATION
Customers are encouraged to call for any bus cancellation or last minute changes in service. 781-849-0200
AN OPEN TICKET WOULD BE GRANTED
Bus company reserves the right to cancel buses due to weather/traffic/coach condition. If customer purchased a ticket for which the bus is cancelled, a refund will be given.
CHILDREN’S FARES
Children up to 2 years of age can ride in the lap of an adult no charge. Children over 2 years of age must pay full fare.
TRAVELERS NEEDING SPECIAL ASSISTANCE
Our goal is to make your travel on Academy Bus a safe, pleasant and convenient experience. Please report any passenger needing special assistance at the time of your reservation. Our drivers, Customer Service personnel and contractors are available to meet the needs of customers with disabilities. Please note that Academy Bus, nor its personnel, may physically lift or assist clients into transportation vehicles.
TEN MINUTE REST
If a 10 minute stop is included in the schedule, guests are strictly responsible for returning to the coach on time.
WASHROOMS
Most motor coaches used on our tours are equipped with washrooms. These are typically for emergency use, as we make plenty of comfort stops, allowing you the opportunity to use public restrooms and/or stretch your legs.
BAGGAGE OR LUGGAGE
Baggage will be limited to 2 pieces per adult ticket . One (1) piece of baggage is checked free of charge for adults and children plus one (1) small carry-on for each adult or child. Carry-on bags must fit in an appropriate place.
  • The maximum allowable weight for checked baggage is 50 lbs. per individual piece of baggage. A charge of $10 will be charged for any baggage above the 50 lbs. limit.
  • Baggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height). A charge of $10 will be applied to any baggage above the 62-inch limit.
  • There will be a $10.00 (per bag) fee each way for each additional bag.
BAGGAGE DISCLAIMER
Although every effort is made to handle guests’ luggage as carefully as possible, Academy Bus is not responsible for and does not assume liability or accept claims for loss of or damage to luggage due to breakage, theft or wear and tear through group carrier handling. It is recommended for your own self interest and protection that you have adequate insurance to cover these eventualities.
OBJECTIONABLE PERSONS
Academy Bus reserves the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of oneself or to any person whose conduct is such, or likely to be such, as to make one objectionable to other guests.
CELL PHONES
We ask that as a courtesy to your fellow guests, you limit your cell phone use while in transit on our motor coach.
Please note:
Not all routes are operated by Academy Bus. Some routes are subcontracted to other motor coach operators, and may use mini-coaches or vans. Academy Bus assumes no responsibility for and cannot be held liable for any wrongful, negligent or unauthorized acts or omissions of any travel agent or travel agency other than that of Academy Bus, itself, and its own employees.
 

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